Frequently Asked Questions

Sign up for a Cardyork account, choose the gift card you want to sell, provide the required information, upload your card images, and submit your trade. Our team will review and process your transaction promptly.

We support more than 100 gift card brands, including Apple, Razer gold , Footlocker, Sephora, Steam, Xbox, Macy, Nordstrom, PlayStation, Nike and many others.

Most trades are verified within 5–15 minutes during business hours. Some cards may require additional checks and can take up to 24 hours.

Once your trade is approved, your payment will be sent directly to your registered bank account. We support all major Nigerian banks for fast and secure payouts.

Exchange rates are based on the gift card brand, card denomination, market demand, and current trading conditions. The applicable rate is displayed before you submit your trade.

The minimum trade value is $10. Maximum trade limits depend on your account verification level. Verified users can enjoy higher trading limits.

Most payments are processed within minutes after your gift card has been successfully verified. In rare cases, additional verification may cause a slight delay.

Yes. Your privacy and security are our top priorities. We use industry-standard security measures, including 256-bit SSL encryption, to protect your personal information and keep every transaction secure.

Identity verification helps protect your account, prevent fraud, and ensure compliance with our security standards. Verified users may also enjoy higher trading limits and a smoother trading experience.

If your gift card cannot be accepted, we'll notify you with the reason whenever possible. Common reasons include invalid or incorrect card details, cards that have already been redeemed, unsupported card types, or region restrictions.

Our support team is available to assist you through live chat, email, or the support ticket system. We're committed to responding as quickly as possible.

You may be able to cancel a trade if it has not yet entered the verification process. Once verification has started, cancellation may no longer be possible. If you need assistance, please contact our support team immediately.

Log in to your Cardyork account, go to Profile > Bank Details, and update your banking information. For your security, you may be asked to complete an additional verification step before the changes take effect.